Financial BPO, Run as a Managed Service
Loan servicing, customer support, document processing, and back-office operations run as a managed service.
Turnaround Within SLA
Trained Support Teams
Dedicated RM
SLA-Backed Delivery
24x7 Coverage
200+
Professionals
2,000+
Active Clients
850 Cr+
Recovery Value Managed
30+
Financial Institutions Partnered
Everything Financial BPO requires, handled end to end
Every lending business runs on operations that don't need to sit in-house — loan servicing calls, document processing, customer support, and back-office reconciliation. We run these as a managed service with trained teams and SLA-backed delivery.
Inbound and outbound customer support for loan servicing
Document verification, data entry, and back-office processing
EMI reminder and payment reconciliation support
Grievance redressal desk management
Multilingual support across major Indian languages
SLA-based reporting and quality audits
Simple, transparent, and built around your timeline
Process Mapping
We document your existing workflows and identify what can move to a managed service.
Team Ramp-Up
Agents are hired, trained on your product and compliance requirements, and deployed.
Go-Live
Operations transition with parallel-run monitoring to ensure no service disruption.
Continuous Improvement
SLA dashboards and audits keep quality and turnaround times on track.
Who This Is For
- NBFCs scaling customer operations
- Digital lenders without in-house servicing teams
- Businesses seeking cost-efficient back-office support
Eligibility
- Lending or financial services business with recurring operational workload
- Defined processes that can be transitioned to a managed team
- Willingness to run a parallel transition period for quality assurance
Documents Typically Needed
- Current process documentation / SOPs
- Volume and staffing data for the functions being outsourced
- Compliance and data-handling requirements specific to your business
Pricing
Priced per FTE or per transaction depending on the function — we'll model this against your current volumes.
Get a Free QuoteTrusted by Leading Businesses
Common Questions
Who is typically eligible for our Financial BPO service?
Lending or financial services business with recurring operational workload. Defined processes that can be transitioned to a managed team. Willingness to run a parallel transition period for quality assurance.
What documents are required for Financial BPO?
Typically: Current process documentation / SOPs, Volume and staffing data for the functions being outsourced, Compliance and data-handling requirements specific to your business.
How does pricing work for this engagement?
Priced per FTE or per transaction depending on the function — we'll model this against your current volumes.
Ready to build your financial business?
Tell us where you are — idea, license, or scale — and we'll map the fastest path forward on a strategy call.